Terms of Service

Terma dan Syarat bagi Pengguna RidzPay

Welcome to RidzPay! These Terms of Service ("Terms") is a legal agreement by and between AL RIDZUAN TRADING SDN. BHD. a private company limited by shares incorporated in Malaysia under the Companies Act 2016, with its principal place of business located at 6466B, Jalan Ayam Didik 2, Kawasan Perusahaan Taman Ria Jaya, 08000 Sungai Petani, Kedah (“RidzPay”, “Our”, “We”, “Us”), and the person with registered identity, or a registered company, or a registered organisation under the constitution of Malaysia that uses the RidzPay Platform or Services ("User” “You”, “Your”). The parties to this Agreement may be referred to as the "parties", or a "party" as appropriate.

By accessing or using our payment gateway services, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access our services.

1. Definitions

1.1 ‘RidzPay Account‘: An account registered under Reliva Technology Sdn. Bhd. for using RidzPay services.

1.2 'Authorized Users': Verified users who have gone through KYC and are recorded as owners, administrators, or viewers of an RidzPay Account.

1.3 ⁠'RidzPay Services': All services provided by Reliva Technology Sdn. Bhd., including APIs, billing, payment forms, payouts, split payments, and other features offered on the RidzPay website or through other means.

1.4 'RidzPay Credit': An amount of credits in monetary value used to offset fees incurred for using RidzPay Services.

2. Sole Discretion

2.1 Reliva Technology Sdn. Bhd. reserves the right to amend the terms at any time. Changes become effective immediately upon publication on the RidzPay website. Continued use of RidzPay Services constitutes acceptance of the updated terms.

3. Membership

3.1 Verification: Users must be verified via a single sign-on (SSO) to create an RidzPay Account. The required information includes organization name, email addresses, phone number, bank account details, business nature, and other necessary details.

3.2 Membership Plans: Basic, Standard, and Enterprise Memberships are available, each subject to specific fees and conditions. Basic Membership is the default and free, while Standard and Enterprise require a subscription.

4. Payment Methods

4.1 FPX Shared ID: Allows accepting transactions without registering for an FPX Seller ID. Available by default for Basic and Standard Memberships.

4.2 ⁠FPX Own ID: Available for Enterprise Memberships, allowing real-time payouts.

⁠4.3 DuitNow OBW: Enables online banking transactions via the DuitNow platform, offering users a secure and efficient payment method.

4.4 ⁠DuitNow Dynamic QR: Provides a dynamic QR code for instant payments, enhancing the ease and speed of transactions for both merchants and customers.

5. Fees

5.1 ⁠RidzPay Credit Balance: Used for deduction against transaction fees, membership fees, and other applicable fees. Self-reload via online banking is required.

5.2 Deductions: Membership fees, activation fees, SMS fees, and other charges are deducted from the Credit Balance. Auto-renewal is available for Standard Membership.

5.3 Value Added Services: Membership fees, activation fees, SMS fees, and other charges are billed to Users.

6. Taxes

6.1 All fees are exclusive of taxes, levies, or duties imposed by tax authorities. Users are responsible for all such payments.

7. Termination

7.1 The agreement is binding until terminated by either party. Users may terminate by emailing a request to close their RidzPay Account.

8. Confidentiality and Data Protection

8.1 Reliva Technology Sdn. Bhd. commits to protecting user data and maintaining confidentiality. Data may be shared with financial institutions for verification and compliance purposes.

9. User Consent and PDPA Compliance

9.1 Users consent to Reliva Technology Sdn. Bhd. collecting, using, and disclosing their personal information in accordance with the Personal Data Protection Act 2010 (PDPA). Personal information will be used for providing RidzPay Services, compliance with legal obligations, and for improving service offerings.

10. Liability and Indemnity

10.1 Reliva Technology Sdn. Bhd. is not liable for losses arising from the use of RidzPay Services. Users agree to indemnify the company against claims arising from their use of the services.

11. Intellectual Property

11.1 All intellectual property rights related to RidzPay Services remain with Reliva Technology Sdn. Bhd.

By using our payment gateway services, you agree to abide by these Terms of Service. Thank you for choosing RidzPay!